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Frequently asked questions

What’s new about the Dyson purifier range and how is it different from other purifiers?

Dyson engineers are perfectionists. Channelling our relentless dissatisfaction, we have re-engineered our latest’s purifiers to be fully sealed to HEPA H13 standard. Capturing 99.95% of ultrafine particles and preventing pollutants from leaking back into the air you breathe.

Why can’t I control the temperature or activate heating via the MyDyson app?

This machine is compliant with safety standard UL 1278, as required by the US government. For this reason, heating and temperature control are not available in the MyDyson app.⁵ Please use your machine’s remote control instead.

What is HEPA H13?

HEPA grades refer to filter efficiency at a certain particle size. HEPA H13 is a filter with a 99.95% removal efficiency of particles down to 0.1 microns per liter of air. Dyson filters also capture 99.97% of particles down to 0.3 microns in size including common pollutants such as allergens*, bacteria, viruses, pollen, and mold spores.**

How often should I replace my filter?

We recommend replacing the HEPA+Carbon filter roughly every 12 months, depending on how often you use it. That’s because over time filters can become clogged with pollutants and even let unpleasant odors back into the room. The machine will alert you when it’s time to change filters. A filter life reading can be found on the LCD screen and via the MyDyson app.⁵

Do Dyson purifiers capture wildfire smoke?

Dyson purifiers capture wildfire smoke.¹¹