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Free shipping is applied to all orders. (Arrives in 3-5 business days).

Orders containing a tool, spare part, accessory, or gift with purchase may ship separately.

More information on shipping

Dyson Limited Warranty Terms and Conditions

Money-back guarantee

If you’d like to return a Dyson machine for a full refund, you need to return the machine, accessories, and attachments within 30 days from the delivery date. For purchases made at a Dyson Demo Store or Dyson Service Center, a return must be made within 30 days from the purchase date. Dyson Direct will pay for return shipping.​

Customer Service Helpline​

If you have questions please contact us. You can email or call:​

• questions@dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less​

• 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from Monday-Saturday (closed Sunday). 

Dyson Direct Returns Policy

If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) or visit dyson.com/returns prior to returning your merchandise.​

To receive a full refund for an item purchased from Dyson, please follow these three steps:​
​

• Call the Contact Center to initiate your return and to identify the correct return shipping address and method.​

• Package the item(s) to be returned in the original Dyson packaging.​

• Send your returned item(s) shipping prepaid to Dyson within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.

Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund and Dyson will pay for the return shipping.

Refurbished machines are considered final sale and are not eligible for returns, only warranty service.